Refund policy

We offer store credit on livestock that fall under the following conditions:  

• Shipped using UPS (Next Day)
• Arrived dead in original bag
• Died within 24 hours in a suitable habitat

In order to receive your store credit follow these steps:  

• Contact us by email within 24 hours (ShopHAW@InfinityFishLLC.com)
• Attach a photo of the lost livestock
• We will normally respond within one (1) business day