Return Policy

It is never fun losing a new friend, especially one you just met. We guarantee all of our livestock to arrive alive, and further guarantee them for 24 hours after delivery.

 

We offer refunds on livestock that fall under the following conditions:

 

  • Was shipped using priority EXPRESS  or UPS next day(next day)
  • Arrived dead in original bag
  • Died within 24 hrs in a suitable habitat

 

In order to receive your refund follow these steps:

 

  1. contact us by email within 24 hours (houstonaquariumshop@infinityfishllc.com)
  2. attach a photo of the lost livestock
  3. we will respond within one (1) business day